Privacy policy
Effective August 2, 2026. This policy explains what Fellow Residents collects, why we collect it, how it is visible, and the choices available to you.
We collect account details such as your name, email address, password, and, when you provide it, phone number. To create or verify community access, we collect a physical street address, city, state, ZIP code, and unit or residence number. We do not collect or store uploaded identity or proof-of-residence documents.
We collect the content you choose to post or send in the Service, including messages, Posts, comments, group activity, referrals, and attachments. We also collect information needed to operate and secure the Service, such as account and sign-in activity, source IP address, and the information submitted through our forms.
Why we use it
We use your physical address and unit to match you to a community, review residency, prevent unauthorized access, and operate community-specific features. We use account, activity, and source-IP information to provide the Service, investigate misuse and security concerns, and improve reliability.
What residents see
Residents participate with a handle they choose for each community or property complex. Your last name, email, phone number, unit, and address are not displayed to other residents. Community management sees you as Verified Resident rather than by handle or name.
Important limit
We do not automatically detect or remove personal names, addresses, or other identifying details from text you choose to post. Please do not include information you do not want other residents to see.
What the public sees
Public pages use property-level scores, Post counts, and selected Post summaries. They do not publish resident accounts, private Post descriptions, direct messages, group discussions, units, or physical addresses associated with an individual.
We do not sell or rent your physical address or other personal information. We disclose personal information only to authorized Fellow Residents administrators and service providers that help us run, host, secure, support, or maintain the Service; to the extent needed for a feature you ask us to provide; when legally required by a valid law-enforcement request or other lawful order, subject to the applicable legal process; or to protect people, the Service, and our rights. We require personnel and providers to handle information consistently with their role and applicable obligations.
For community access, we retain the request, the verification method, the decision, and limited audit information. A resident vouch or an administrator's live review records an outcome; it does not store an identity or proof-of-residence document. We retain other information for as long as reasonably necessary to operate the Service, meet legal obligations, resolve disputes, and enforce our agreements.
We use reasonable administrative, technical, and organizational safeguards designed for the nature of the information and the Service. No system is perfectly secure, and we cannot guarantee absolute security. Please use a unique password and do not include sensitive information that is unnecessary for your residence verification or community participation.
You can review and update account information available in the Service. To ask a privacy question or make a request about your information, use Send feedback from your signed-in account. We may need to verify your identity before acting on a request.
We may update this policy as the Service changes. We will post the updated policy here with a new effective date. This policy is intended to describe our actual practices; we will not use information in a way that materially conflicts with this policy without providing notice as required by applicable law.
District of Columbia law requires reasonable security safeguards for certain personal information and may require notice after a qualifying security incident. For general information, see the D.C. Office of the Attorney General’s breach-notification guidance.